Avive Health supports the Australian Charter of Healthcare Rights, which outlines what patients, families and carers can expect when receiving healthcare in Australia.
The Charter includes the right to access, safety, respect, partnership, information, privacy and the ability to give feedback.
Further information is available from the Australian Commission on Safety and Quality in Health Care
We are committed to open, honest and respectful communication with patients, families and carers.
Open disclosure supports transparent communication when there are concerns or questions relating to a patient’s care. It ensures patients and their support people are informed, supported and involved in discussions about their care where appropriate.
Open disclosure forms part of our commitment to patient safety, quality care and continuous improvement.
If you have any concerns about your care, our staff are here to support you and address them promptly and appropriately. Please speak with your nurse or doctor if you have any questions or concerns. We are committed to working with you to ensure your concerns are heard and addressed.
Avive Health’s Hospital By-Laws support safe, high-quality, well-governed clinical practice across its hospitals. They define the responsibilities, requirements and expectations of accredited medical practitioners and other clinicians providing care within Avive Health facilities.
The By-Laws address credentialing, scope of clinical practice, professional conduct, clinical governance, patient safety, quality improvement, and compliance with legislation, standards and organisational policies. Reviewed regularly, they remain aligned with regulatory requirements, industry best practice and evolving healthcare needs.
Compliance with the By-Laws is a condition of practice, reinforcing Avive Health’s commitment to clinical excellence, accountability, patient safety and continuous improvement in the delivery of healthcare services.
