Privacy policy

Avive Health is committed to protecting the privacy of our website visitors in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). We respect your personal information and take appropriate measures to ensure Avive Health can engage securely with our website visitors. This privacy policy explains how we collect, use and protect personal information on our website.

Types of information we collect 

We may collect personal information from you when you visit our website, including your name, email address, phone number and other identifying information.

How we collect information

We collect personal information in a number of ways. We might collect your information when you submit a form, phone us, use our website or access our services. When using our website, we may collect personal information from you when you fill out forms or subscribe to our newsletters. We may also collect information through cookies, and about your IP address, location or activity.

Cookies and tracking

Our website uses cookies and similar technologies. Some are needed for the site to work. Others help us understand how the site is used and measure our advertising, and we only use these if you agree.

We use:

• Google Analytics, to understand how visitors use our website (such as which pages are viewed) so we can improve it
• Google Ads, to measure how well our Google advertising works, for example whether someone who clicked an ad later contacted us
• Meta (Facebook and Instagram), to measure our advertising on Facebook and Instagram, and may help show our ads to people who have visited our website
• LinkedIn, to measure our advertising on LinkedIn, and may help show our ads to people who have visited our website
• HubSpot, to understand how visitors use our website and to manage the forms and enquiries you send us
• CleanTalk, to protect our forms from spam by checking details such as your IP address and email address when you submit a form

Your cookie choices

When you first visit our website, a banner asks whether you accept cookies. Analytics and advertising cookies are only used if you accept them. You can change your choice at any time with Cookie settings at the bottom of every page.

If you decline, Google may still receive limited information without cookies, such as that a page was viewed, which it uses to estimate overall results rather than to identify you.

You can also:

• change your ad settings with Google, Meta and LinkedIn
• install the Google Analytics opt-out browser add-on
• block or delete cookies in your browser settings, although some parts of our website may not work properly

Use of information

We may use personal information to personalise content on our website, to send communications, or to improve user experience.

Disclosure of information

We may disclose personal information to third parties for purposes such as advertising or providing services to our website visitors. We may also disclose personal information to government agencies or other entities as required by law.

Data retention

We retain personal information for as long as necessary to fulfil the purposes for which it was collected, or as required by law.

Security measures

We take reasonable measures to protect personal information from unauthorised access, disclosure or misuse.

Access and correction

You have the right to access and correct personal information that we hold about you. To do so, please contact us at medicalrecords@avivehealth.com.au. We will provide access to your requested information where it’s reasonable and practical and does not adversely impact the privacy rights of others.

Changes to the policy

We may update this privacy policy from time to time. We will notify website visitors of any material changes to this policy by posting a notice on our website or by sending an email.

If you have any questions or concerns about this privacy policy, please contact us at medicalrecords@avivehealth.com.au.